Multi-channel customer relationship - dare to use professional chat!

AKIO will be demonstrating its professional chat solution on october the 2nd of 2007 at the BNP-Paribas workshop with feedback from our client EDF.

As the web is becoming the prime source of information for customers, professional chat (or live help) has developed into the natural online customer relationship channel.

It provides customers with a fast response and multi-user simultaneous treatment in addition to offering a comfortable and interactive communication.

On that basis, AKIO in partnership with EDF R&D has developed a fully integrated professional chat solution in Akio e-Contact Center using its knowhow in response management and activity follow-up.

 The solution is ready; your customers are just waiting for it - just do it!