Customer case studies
AGRICA retains AKIO to manage its inbound emails ADL Partner faces its inbound emails thanks to Akio Mail Center VIRGIN MOBILE’s efficient Quality of Service thanks to Akio Mail Center The RATP takes care of its internet user customer relationships thanks to Akio Mail Center Emails processing in Viamichelin : a continuous improvement of quality of Service

All customer case studies

Akio Web Call-back

A customer wants to be quickly called back for an estimate? A prospective customer hesitates between two offers and wants advice?

With Akio Web Call-back, optimize your Customer Relationship Management by proposing an instantaneous or differed recall on a LAN telephone or a mobile.

Web Call-back

Generate additional business by putting your customers, prospective clients, and partners within a single click of your Contact Center.

Automatic and intelligent call-back queries routing

Propose adequate call back motives for your customers recall to better determine their needs. Call-back requests are then automatically assigned to your agents according to the nature of the request, the language, competence, and so on...

A list of the upcoming call-backs is visible to each agent according to their allotted rights.

Call-back follow-up and management

A sound message indicates to the operator the imminence of a call-back; once the call in progress, the operator can browse the knowledge base to locate accurate answers to the customer’s request.

At the end of the call, the operator can email a summary of the telephone conversation to the internet user and classify the call-back once the session is over.

Complete statistic reports

Generate reports on incoming call-back enquiries, requests typology, average time of a call, and so on...

Akio’s statistic reports enable you to obtain a clear and precise view of your Customer Service’s call-back activity.

Tribune

AKIO annonce le lancement immédiat d’une offre dédiée aux Web marchands.

Cette offre est une réponse opérationnelle à la loi Châtel qui frappe le secteur du e-commerce et l’oblige à repenser son mode de gestion de la relation client en s’appuyant sur des outils générateurs de productivité, notamment au niveau du traitement des demandes clients entrantes.