Is your web site presently an essential channel of communication to gain new customers and build customer loyalty? To respond to this need, AKIO offers Akio Web SelfService - the solution that gives immediate information access to your customers, 24 hours a day, 7 days a week. Offer a 24/7 service with Akio Web SelfService

Web SelfService

Manage your incoming contacts volume

By choosing to implement Akio Web Self Service on your website, you provide your Customer Service an efficient management of inbound inquiries and avoid workload peaks. The internet user can find accurate answers to their queries whenever they want without waiting.

Improve your Quality of Service

With this self-service portal, you can quickly satisfy your customer. In addition, your clients will be able to find other information that they may not have requested by phone or email. Thanks to Akio’s Artificial Intelligence, your clients’ behavior is utilized to enrich the database, allowing more relevant information to be suggested - a definite improvement in your Quality of Service.

Build your customer loyalty

Satisfied customers and prospective customers will often use your Selfservice portal whenever they wish. You thus gain in popularity while reducing your inbound requests treatment costs.

Offer a complete and interactive tool in self-service

• Dynamic FAQs

The dynamic FAQ allows access to the most pertinent answers as well as the most used responses by Akio Mail Center’s operators directly on your website. As the sole entrance point of your online Customer Service, this FAQ reduces the amount of incoming contacts.

• The thematic tree

The thematic tree enables a customer to qualify their request through a choice of topics and subtopics leading to a series of  typical queries. The internet user can then select one of these queries. Their choice results in the automatic posting of the adequate answer providing customer satisfaction within a very short time.

• Artificial Intelligence

If the internet user does not find the query they wished to ask among the list of the typical questions, the Web site then suggests that the user to type their question. Akio Mail Center’s Artificial Intelligence engine recovers and analyzes the content of the question, then directly posts one or more typical answers from the knowledgebase.

• The personalized email

If the three preceding steps do not enable the internet user to find answers to their questions, they are then offered the choice to send an email. The email is routed and distributed to the most pertinent operator thanks to Akio Mail Center solution. The operator in charge has access to the entire application’s functionality to correctly respond to this email.