Customer case studies
AGRICA retains AKIO to manage its inbound emails ADL Partner faces its inbound emails thanks to Akio Mail Center VIRGIN MOBILE’s efficient Quality of Service thanks to Akio Mail Center The RATP takes care of its internet user customer relationships thanks to Akio Mail Center Emails processing in Viamichelin : a continuous improvement of quality of Service

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AKIO

In 1999 AKIO was born from the success of an inbound emails management solution especially developed for an industrial group and from a growing business interest in these solutions. Indeed, companies’ websites were facing an overload of emails, and a large number of them were looking to implement powerful and intelligent tools to better and faster respond to their customers.

Company

The company rapidly gained its status of leader in inbound emails management in France. With a 100% growth rate in 2006, Akio confirms its perenniality and its ambitions of development.

Through a close cooperation with its customers and its partners, Akio effectively managed to evolve its leading product, Akio Mail Center (AMC), to offer existing and future clients a solution that perfectly answer their needs. After eight years of existence, AKIO now proposes a complete and multi-channel Web contacts management solution. Akio e-Contact Center manages emails, chat, web call-back and self-service. Dematerialized fax is also included in that software suite.

AKIO’s solutions respond to both small businesses’ needs as well as large accounts, and in any sector. Akio efficiently provides solutions to customer services, contact centers and call centers resulting in exceptional results, especially in terms of Productivity and Service Quality.

« The statistics show that average response time to emails has been reduced from 48 hours to only 4 hours. »
Joseph Gleeson, Customer Service Manager – OctopusTravel UK

Tribune

AKIO annonce le lancement immédiat d’une offre dédiée aux Web marchands.

Cette offre est une réponse opérationnelle à la loi Châtel qui frappe le secteur du e-commerce et l’oblige à repenser son mode de gestion de la relation client en s’appuyant sur des outils générateurs de productivité, notamment au niveau du traitement des demandes clients entrantes.