Customer case studies
Le Groupe Seb France optimise sa relation client et déploie Akio dans toutes les marques du groupe. AGRICA retains AKIO to manage its inbound emails ADL Partner faces its inbound emails thanks to Akio Mail Center VIRGIN MOBILE’s efficient Quality of Service thanks to Akio Mail Center The RATP takes care of its internet user customer relationships thanks to Akio Mail Center

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Akio rss

AKIO is delighted to announce the signature of a major contract with SNCF.

April 2008

AKIO is delighted to announce the signature of a major contract with SNCF.

The latest communication trends among travellers indicating a strong preference for the "high technology" media have led SNCF to rethink its organisation regarding incoming contacts management.

After considering several solutions on the market, SNCF has eventually chosen AKIO solutions in early 2008 to manage its incoming email and mail flows.

The AKIO software suite will be fully integrated with Siebel CRM in order to provide the customer services agents with a 360° view over every single SNCF customer. Business & Decision, a Siebel specialist, is in charge of the integration process along with Accenture. Three hundred AKIO positions will be implemented in the long term in order to deal with all the flows managed by the carrier's Claims and Customer Loyalty departments. The whole solution should be operational by the end of the year.

News

Tribune

AKIO annonce le lancement immédiat d’une offre dédiée aux Web marchands.

Cette offre est une réponse opérationnelle à la loi Châtel qui frappe le secteur du e-commerce et l’oblige à repenser son mode de gestion de la relation client en s’appuyant sur des outils générateurs de productivité, notamment au niveau du traitement des demandes clients entrantes.