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Simplicime simplifies its relation with online customers relation thanks to Akio

Simplicity, quality of service and reactivity prove strategic values for Simplicime mobile telephone operator.

Being able to provide a clear, accurate and fast answer to queries emailed by existing and prospective customers therefore represents a major stake for Simplicime.

Considering this environment, Simplicime has chosen Akio and thus achieved its objectives:

• Improving its reactivity with response times under 48 hours

• Coping with strong uploads while keeping a similar level of quality of service, especially during promotions and product launches,

• Offering a very user friendly environment for Simplicime associates (shared knowledge bases, automatization of templates, very intuitive ergonomics...)

• Accessing relevant statistics about the activity: productivity of its staff, number of messages received, response time...

"We are extremely pleased with the benefits offered by Akio which enable us to provide a first class quality of service. Its business based approach has contributed significantly to position this offer as a real productivity tool for our teams who are able to process our customer queries more rapidly while in a user friendly environment".

Simplicime (previously known as Simpleo) is Debitel France's Consumer brand.

 

 

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