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Akio Interaction Center

Akio Interaction Center is Akio multichannel software platform, including :

• A module for each existing contact channel: Web SelfService, eMail, chat, fax, mail, sms, Web callback, click to call, click to talk

• An interaction engine, Akio Interaction Engine, including: an artificial intelligence engine, a statistics engine, a knowledge base and an interactions centralizer

This platform will enable you to :

• implement an efficient, interactive and perennial management of your customer relations by integrating exchanges from different media

• perfectly monitor your customer services thanks to many accurate key follow-up indicators

• significantly increase your contact center’s productivity and quality of service thanks to automatic routing and response help tools.

"We commit ourselves to answer each internet user within 24 hours. This is part of our quality management. Thanks to AkioTM Mail Center, we are able to answer most emails within two hours. We also answer 100% of the incoming emails."

Jean-Christophe Bessede,
e-commerce Service Manager – LAPEYRE

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