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Chronopost manages its incoming email flows thanks to Akio Interaction Center
Chronopost could no longer manage its customers emails under Lotus with international flows that can exceeed 800 emails per day.Being able to manage the activity generated by customers emails has become a strong priority.
Choosing Akio Interaction Center enables them to manage these flows smoothly, while having a real time vision of their activity and benefiting from a strong reporting and statistics tool.
Akio manages the emails for 3 of their Customer Services sites, throughout fifteen mailboxes.
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