AKIO announces the immediate release of a new solution dedicated to cybermerchants
This customized solution which has been developed around Akio Interaction Center is very close to online selling professionals expectations.
This entirely multichannel solution (including e-mail, Chat, SelfService, CallBack, fax…) is based on three main modules integrating routing, response tools as well as supervision and statistics functions.
Akio « e-commerce » packaged solution includes a range of specific settings facilitating its integration to an existing information system. As a result, this new solution offers some value-added customized features such as managing claims or returned items.
Florent de Saint Albin, Sales Director : « With 10 years’ experience in managing customer interaction for our clients, we have gained a thorough knowledge of the market and its needs. This is precisely what enables us today to provide our customers with unique solutions customized to their sector. »
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