Akio Visio Portal
Meet your customers face-to-face over the internet.
Does your business require regular meetings with your customers to create a close relationship? You no longer have to choose between a phone call and a face-to-face meeting in an office. With Akio Visio Portal, you can meet with your customers, wherever they are, with complete privacy.
Leverage the advantages of a close relationship!
Akio Visio Portal is a secure video conference solution that is user-friendly and does need to be installed. It saves time, eliminates travel and makes contacts more personal.
Keys Features
Installation
Installation is not required to use Akio Visio Portal. On the agent’s end and the customer’s end, a browser, microphone and webcam are all you need.
Connection
Connection is simple, via a webpage customized in your graphic standard. Customers request a meeting using a form hosted on this page.
Scheduling
The agent emails a Visio number that he/she created beforehand in the application. At the given time, the customer just needs to click to connect to a secure video conference.
Free mode
Using the call center, available agents can instantly start a video conference with a customer who requests one.
Session progress
As soon as the conference is connected, the customer and agent can see and hear one another. They can use a chat window to exchange information. The agent can push links to documents, forms, etc.
Monitoring
All video conference meetings and related statistics can be viewed and exported as tables for improved monitoring of your customer relations.
Leverage proximity and immediately reap the rewards!
Quality of service: provide your customers with a simple, user-friendly solution for face-to-face meetings.
Confidentiality: keep all your conversations private thanks to secure exchanges.
Responsibility: be environmentally friendly; reduce travel for you and your customers.
Productivity: increase sales by creating personal relationships with your customers.
Unified interactions: by integrating one or several modules in the AkioTM Unified Interaction Center multichannel suite, have a comprehensive vision of all interactions and standardize your agents’ dialog.
Samuel Rumeur, Product Manager, says : "Akio Visio Portal meets a need identified by our customers, namely being able to provide their contacts with a real, face-to-face relationship from their location.
It is a highly effective tool for sales advice and development, especially when it is connected with all the company’s other communication media."
Your choice
User-friendly
Economic and environmentally friendly
Customized
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