Online demo

Akio Virtual Assistant

A virtual agent on your website

Does your customer service department often have to deal with the same issues? Do you want to reduce its load so that agents can respond effectively and precisely to the most complex queries? Akio Virtual Assistant offers front-line support for customers. This conversational agent, available 24/7, is easier to access and more comprehensive than FAQs. Akio Virtual Agent can be used before transfer to an agent when the answer requires more in-depth knowledge.

Akio Virtual Assistant provides an excellent customer service department experience! 

Innovative solution to manage online virtual agents, Akio Virtual Assistant is a user-friendly and intuitive tool that provides many functions.

Keys Features

• Availability
  The virtual agent is available 24/7 and can answer several thousand users simultaneously.
  Auto reply
  Your virtual agent gives answers to questions that you want it to answer. It is able to recognize multiple wordings of the same question, to manage spelling and grammatical errors, as well as synonyms.
• Interactions
  Your virtual agent can interact with the website by redirecting customers to another page or querying your information system using web services.
• Conversations
  You can reread the virtual agent's conversations and thus determine your customers' concerns.
• Statistics
  The interface provides many statistical charts that you can use to analyze interactions between the virtual agent and customers based on various criteria, to determine discussed topics, to analyze the quality of answers given, etc.
• LiveChat
  A human agent can back up your virtual agent when your customers' questions are too specific.
  The agent has the conversation history to provide the best possible answer with more expert knowledge using Akio Chat Center.

Akio Virtual Assistant does not need to be installed on the user's computer.

Support your customers and immediately reap the rewards!

Improve your quality of service: your virtual agent provides instant navigation support. Customized, it makes browsing your website easier and provides support in addition to the FAQs.

Transform users into customers: with your virtual agent, users are never alone; you reduce your rate of unpurchased items left in shopping carts and increase visitor transformation.

Increase your productivity: the virtual agent is responsible for all front-line questions, enabling your
contact center, with a lighter load, to focus on problems with more added value.

Support marketing: by reading conversations and various statistics, you can (re)discover your customers' real needs.

Your choice

• Read discussions
• Multilingual interface and virtual agents
• Easy front end and back end integration

"Akio Virtual Assistant is an excellent addition to our chat and web self-service offers. Additionally, integrated with the entire Akio Unified Interaction Center platform, it is the first contact customers and perspective customers have with your customer service department. It can help you reduce inbound email and call flows up to 30%. Once you realize that 20% of messages in the knowledge base are used for 80% of inbound questions, the decision is easy to make! »
Samuel Rumeur, Product Manager, Akio

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