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Akio Direct Voice

Designed for outgoing call campaigns, Akio Direct Voice telemarketing software automates phone calls to panelists. Its wide range of innovative functions will increase your performance tenfold!Launch telemarketing raids on your contacts!

With Akio Direct Voice, rest assured that you are fully capitalizing on of your call campaigns for remote sales, surveys, market research, recovery, etc.

Keys features

• Preview
  Panelists displayed and call initiated by the Agent.
• Semi-automatic and automatic
  Panelist automatically provided by the search engine when an agent is available. Automatic call placement and connection after the agent accepts or without any action by the agent.
• Power
  The engine generates one or several calls to panelists (in accordance with an over dialing rate) when an agent is free. The called panelist is connected to the agent, who becomes available just before the call is placed.
• Predictive
  The call is generated based on statistical hypotheses about an agent's future availability. Non-completed calls (busy, no answer, fax, answering machine) are not transferred to the agent. Panelist queue management.
• Call processor
  Calls are automatically placed to panelists regardless of agents' availability. Call transfer can be configured and, in particular, allows voice push, with or without connection with a call center agent.

• Natural language self-service.
• Campaigns: the number is infinite and an agent can be associated with several campaigns.
• Automatic call qualification (fax and answering machine detection) and manual callback qualification.
• Scheduling: call hours can be predetermined by panelist and calls can be scheduled.
• Monitoring: independent starting and stopping. Management of virtual platforms and homeshoring agents. The transfer mode can modified instantly; panelists can be added or removed.
• Scripting: a scripting tool plays the role of outline. It can sort calls by providing answers to questions determined by the supervisor. Responses are analyzed in real-time and covered in detailed reports.

Automate your campaigns and increase your performance tenfold!

• Effectiveness: "Call blending" technology will enable you to process inbound and outbound calls simultaneously. Scripting enables you to populate your contact databases in real-time.
• Complementarity: Akio Direct Voice easily integrates with CRM tools.
• Quality of service: Akio Direct Voice comes standard with real-time monitoring and call supervision.
• Management: is simple thanks to real-time statistics and automatically generated activity reports.
• Comprehensive and unified vision: an AkioTM Unified Interaction Center module, Akio Direct Voice works with all the other modules, especially the web and written communications modules.

"Akio Direct Voice is a win-win solution: it enables us to guarantee that our customers get the best possible performance for their call campaigns while increasing our productivity thanks to high-precision direct management."
Maguy Malaboeuf, ALTACOM, Director

Akio Direct Voice users include Addicall, Agrège, Altacom, Call Marketing, Dircli, Ecosystem...

Your choice

Extremely easy to learn
Highly flexible integration and configuration
Day-to-day project monitoring
Available and responsive customer support

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