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Akio Voice Portal : IVR

Modernize and optimize your voice service

Do you want to offer your customers an effective, quality telephone answering service any time of day? Outfit your company with an Interactive Voice Response (IVR) for modern and optimized support. You can be reached 24/7 and will reduce your operating costs  while increasing productivity and quality of service.

Impress your customers starting with telephone support!

Akio Voice Portal is a latest generation interactive voice response.
Using VXML language, it creates voice services. It can be combined with voice synthesis and/or recognition modules.

Key Features

Studio -  Develop your own voice scenario without development expertise. Studio is a scenario development workbench. It makes it easy to create voice portals. It uses a web interface.

• Natural language self-service (order tracking, accessing bank account information, etc.)
• Call management and transfer
• Voicemail management using voice synthesis
• Management of voice tree structures
• Management of operating hours
• Placement in a queue based on business skills in the ACD router
• Routing based on the call’s geographic location

Monitoring and administration · Monitor activity in real-time Using the remote monitoring and administration functions in web mode, Akio Voice Portal can be run remotely and in real-time.

• Limit the number of voices by department
• Users’ clearance (3 levels)
• SNMP alerts (saturation, telephone network failure, VXML page error)
• Phased startup and stop

Statistics and activity reports · Easily view activity reports Real-time statistics: status and number of channels (busy, free, inbound, outbound, etc.), call type and length, running VXML page, etc.
Various statistics: average call length, volume, call routing, activity by tree structure node, etc.
Specific reports can be created upon request: business report
All statistics can be exported as CSV or PDF files.

Contact Manager · Know your customer better
Is your business multichannel? Centralize all available information about your customer and view a history of interactions for each channel.

Akio Voice Portal is an operator-grade IVR. It can support high volumes.

Support your customers and improve your relationships!

Flexibility: Akio Voice Portal provides a wide range of parametering and configuration options to adapt to the needs of your company.

Integration: flexible and scalable, Akio Voice Portal can be easily integrated into your current IT system.

Independence: independent of existing telephone systems (telephone switchboards) and suppliers of voice synthesis and recognition, Akio Voice Portal is one of the rare solutions that simultaneously supports access to different engines from the same IVR.

Have a multichannel business: Integrate all the modules of our AkioTM
Unified Interaction Center platform and have an unified and comprehensive overview of all your interactions!


Akio Voice Portal users include : CNAMTS, MACSF, Rue du Commerce, Showroomprive.com, SNCF Transilien

“Our new voice server is a strategic link in our quality of service. Our customers can now quickly access desired information, report a claim, perform an administrative operation or be connected with an agent. Akio Voice Portal enables us to guarantee this service and to upgrade our platform in the long-term with confidence. » Gontran de Villèle, Telecom Department Manager, MACSF

Your choice

Extremely easy to learn
Extremely flexible integration and configuration
Day-to-day project monitoring
Available and responsive customer support

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