Akio Web CallBack
A customer wants to be quickly called back for an estimate? A prospective customer hesitates between two offers and wants advice?
With Akio Web Call-back, optimize your Customer Relationship Management by proposing an instantaneous or differed recall on a LAN telephone or a mobile.
Generate additional business by putting your customers, prospective clients, and partners within a single click of your Contact Center.
Automatic and intelligent call-back queries routing
Propose adequate call back motives for your customers recall to better determine their needs. Call-back requests are then automatically assigned to your agents according to the nature of the request, the language, competence, and so on...
A list of the upcoming call-backs is visible to each agent according to their allotted rights.
Call-back follow-up and management
A sound message indicates to the operator the imminence of a call-back; once the call in progress, the operator can browse the knowledge base to locate accurate answers to the customer’s request.
At the end of the call, the operator can email a summary of the telephone conversation to the internet user and classify the call-back once the session is over.
Complete statistic reports
Generate reports on incoming call-back enquiries, requests typology, average time of a call, and so on...
Akio’s statistic reports enable you to obtain a clear and precise view of your Customer Service’s call-back activity.
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