Artificial Intelligence Engine
What is it?
Akio’s research and development department conceived and developed the Akio Artificial Intelligence (AI) engine. This unique technology is based on the latest statistical methods of classification and adapted by Akio to address Customer Service Management issues.
The importance of the AI Engine is reinforced by the integration of an Artificial Neural Network (ANN). An Artificial Neural Network is a computational model of an interconnected group of artificial neurons more or less resembling the human neurons function. The Artificial Neural Network has been optimized with learning statistical methods. They contribute to the AI engine improvement allowing it to make decisions based on perception more than formal logical reasoning.
How does it work ?
Upon initiation, the AI Engine responds to incoming emails by scanning all the “Q & A” pairs stored in the database and identifies similar enquiries contained in the email. This technique utilizes comparisons between enquiries to determine and provide the best corresponding response. All new ”Q & A” pairs are stored in the database by the AI Engine.
The AI Engine is able to capitalize on responses by cataloguing and re-utilizing agents’ responses for future enquiries.
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