Customer case studies
AGRICA retains AKIO to manage its inbound emails ADL Partner faces its inbound emails thanks to Akio Mail Center VIRGIN MOBILE’s efficient Quality of Service thanks to Akio Mail Center The RATP takes care of its internet user customer relationships thanks to Akio Mail Center Emails processing in Viamichelin : a continuous improvement of quality of Service

All customer case studies

Akio rss

Phone Marketing Communication, has decided to implement Akio Mail center in its Contact Center

July 2008

Phone Marketing Communication, a subsidiary of Team Partners group, has decided to implement Akio Mail Center in its Contact Center.

PMC has chosen AKIO solutions to process the incoming emails of its large French media clients, as part of reviewing its Customer Relationship strategy.

The implementation of Akio Mail Center, in an ASP mode, enables a significant increase in productivity as well as a better Quality of Service for the end customer.

Thanks to Akio Mail Center, PMC will be able to manage its 500 daily incoming emails within the timeframe set by Quality Control. Features of this solution such as tracking of the emails and responses as well as advanced statistics, also ensure the success of the new Customer Relationship strategy applied by PMC.

PMC (Phone Marketing Communication) is an outsoucer specialised in the management of media subscriptions in France - Subsidiary of Team Partners group

Flash News

Septembre 2008

AKIO interviendra le 24 septembre prochain lors du salon e-commerce sur le thème " Gestion des interactions clients : votre site marchand en ligne de mire", accompagné du témoignage de son client, Voyages-sncf.com.

Août 2008

AKIO annonce la signature d'un contrat de location de sa solution de Gestion des emails entrants avec la Caisse Primaire d'Assurance Maladie du 95.

July 2008

Phone Marketing Communication, a subsidiary of Team Partners group, has decided to implement Akio Mail Center in its Contact Center.

June 2008

OneDirect, a European leader in distant and online selling of professional telephony equipment, manages its customer incoming emails and chat interactions with Akio Interaction Center.

June 2008

AKIO will take part in the "CRM Mornings" event organised by Business & Decision on Thursday June 5, 2008 and will discuss the topic "How to optimise customer interaction management within a multichannel environment" with its customer NM Medical .

Tribune

AKIO annonce le lancement immédiat d’une offre dédiée aux Web marchands.

Cette offre est une réponse opérationnelle à la loi Châtel qui frappe le secteur du e-commerce et l’oblige à repenser son mode de gestion de la relation client en s’appuyant sur des outils générateurs de productivité, notamment au niveau du traitement des demandes clients entrantes.