A commitment to « best practices »

Akio offers consulting and integration professional services to best help you during the implementation of Akio solutions. 

Audit / consulting professional services

With increased volumes of inbound emails, how can I improve my Customer Service organization ? Is implementing a management by skills really relevant ? What is the best way to launch a professional chat service in my internet site ? 

Akio can help you find the right answers to all those important structuring questions. Our consulting team has both strong functional competences and excellent knowledge of organizational issues within Customer services and Call Centers.  

IS integration professional services

Implementing a professional email or fax management system increases Customer Service agent’s efficiency and response leading to a better global customer relationship management. Unfortunately, those solutions are seldom integrated into the company’s Information System, preventing capitalization of exchanged data into company’s repositories. (CRM, ERP, EDM...) 

Akio’s wide range of connectors (API, webservices...) allows easy and rapid integration of our solutions into your Information Systems. Beyond the technical, Akio can also provide its clients with expertise during the integration projects implementation.