Customer case studies
AGRICA retains AKIO to manage its inbound emails ADL Partner faces its inbound emails thanks to Akio Mail Center VIRGIN MOBILE’s efficient Quality of Service thanks to Akio Mail Center The RATP takes care of its internet user customer relationships thanks to Akio Mail Center Emails processing in Viamichelin : a continuous improvement of quality of Service

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A multi-channel management of your Customers contacts

For a unified management of your communication channels.

The key to a successful Customer Relationship Management is enabling proper dialog with your future prospects and existing customers with the unification and joint management of your written communication channels such as emails, fax, chat, and SMS.

With Akio e-Contact Center solution one can easily manage these channels: fast implementation, 100% compliant with Information System (IS) standards, collaborative management, secure database and access, and more.

Tribune

AKIO annonce le lancement immédiat d’une offre dédiée aux Web marchands.

Cette offre est une réponse opérationnelle à la loi Châtel qui frappe le secteur du e-commerce et l’oblige à repenser son mode de gestion de la relation client en s’appuyant sur des outils générateurs de productivité, notamment au niveau du traitement des demandes clients entrantes.